This site shows the operational status of key components in the MSX IT infrastructure, and provides updates on any ongoing incidents.
Please return here to check the status of a component or an incident before reporting it.
Primary System Components
Microsoft 365 and Emails
Operational
Primary Internet (Fibre)
Operational
MSX Remote Desktop
Operational
Shared Drives and Redirected Folders
Operational
Vision software via Parallels
Operational
Vision Commerce
Operational
Phones
Operational
Printers
Operational
Docman
Operational
Warehouse Specific Components
Vision Flex
Operational
Phototag
Operational
Zebra Access Monitoring
Operational
Past Incidents
26th November 2025
Vision software via ParallelsParallels Down!
All users are unable to connect to Vision software via Parallels. Ontech have been contacted, awaiting response.
Parallels seems so be back to normal operation
Parallels access seems to have been restored. You will likely need to reset your logins. We will continue to monitor.
